Cancellations and returns policy
HOW CAN I RETURN AN ITEM?
If you are not satisfied with your purchase and want to return an item, please contact us within 5 days of the receipt of your order. Indicate your order number and the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved. Only items purchased directly from Safety Supplies will be accepted. For products purchased from authorized stores, please contact them directly for returns. Returned items must be in their original packaging, including accessories, manuals and documentation. The returned items must be unused, in the same conditions in which we send them to you and in their original packaging. Stains, folded cards, broken stamps / broken plastic sheet will not be accepted. If the condition of the product returned to us is not acceptable, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged through customer mishandling. Returns made without receipt can be rejected. (Store name) reserves the right to reject any return
¿WHAT IF THE ITEM (S) I RECEIVE IS DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order? Contact our customer service team to start the return process. Please include the following information:
• Order number
• Receipt
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact telephone number In some cases, you may be asked to include a video or photo of the defective product as evidence in order to refund or replace the product.
HOW LONG DOES THE RETURN PROCESS HAVE?
Processing returns may take up to 14 business days from the date we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.
WHAT IF THE ITEM (S) I RECEIVE IS DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order? Contact our customer service team to start the return process. Please include the following information: • Order number • Receipt • Video or photo of the defective product (if applicable) • Complete delivery address • Contact telephone number In some cases, you may be asked to include a video or photo of the defective product as evidence in order to refund or replace the product.
HOW LONG DOES THE RETURN PROCESS HAVE?
Processing returns may take up to 14 business days from the date we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.